inContact Selects Platform Equinix to Extend its Cloud-based Call Center Solutions

inContact deploys in Equinix IBX data centers in Frankfurt and Munich to expand its high-speed European infrastructure

London – December 15, 2011 – Equinix, Inc. (Nasdaq: EQIX), a provider of global data center services, today announced that award-winning global call center service provider inContact has chosen to expand its offering in Europe with Platform Equinix™. United States-based inContact will service its fast-growing EMEA customer base through Equinix’s global footprint and the high density and low-latency networks available in its International Business Exchange (IBX) data centers.

inContact will deploy identical implementations in Equinix’s Frankfurt and Munich IBX data centers that thereby exceed the levels of availability and resilience required by customers. The move follows a recently announced global distribution agreement between inContact and unified communications leader Siemens Enterprise Communications, which meant inContact needed to expand rapidly in Europe with no impact to performance. To support this growth, inContact needed a data center partner able to provide infrastructure throughout Europe capable of enabling high application performance, while scaling with inContact as it expands into new global markets.

“In Equinix, we have a trusted data centre partner with best-in-class, resilient data centre facilities and strategic geographical reach in EMEA, which enables us to deliver the highest quality of on-demand services to our European customers via the cloud,” said Mike Perry, inContact VP of International Operations, “Platform Equinix provides us with a strong foundation from which we can deliver our services and ensure customer satisfaction, as well as an exceptional ecosystem of potential customers and partners to enable further growth. We look forward to a productive and profitable long-term relationship with Equinix, as we continue to expand globally.”

“Organisations are increasingly looking to the cloud for business-critical infrastructure platforms and software applications, and cloud-based contact center solutions are one of the fastest growing areas,” said Dick Theunissen, CMO, Equinix EMEA. “The fact that a market leader like inContact selected Equinix for such a latency-sensitive platform is testament to the high application performance and the quality of user experience that can be delivered through the Platform Equinix ecosystem in Europe.”

JSE selects Fixnetix as UK PoP and network provider

from www.automatedtrader.net:

>>The Johannesburg Stock Exchange (JSE) and Fixnetix have announced that the exchange has chosen Fixnetix as the provider of the JSE's point of presence (PoP) in the UK.

Initially, access to the JSE's Equity Market Customer Testing Service and real time data services will be available via the JSE PoP provided by Fixnetix in the Equinix datacentre, LD4, in Slough. The UK PoP will be extended to include trading of JSE equities and this agreement could be expanded to include access to other JSE markets.

Haptic code entry to replace PIN codes at ATMs?

from www.ubergizmo.com:

>>The first approach, called PhoneLock, features alphanumeric icons on a smartphone touchscreen are replaced with a set of up to 10 different tactile cues known as tactons. The tactons are placed in a circular grid that is divided into several radial segments so that when the user moves their finger over a segment the vibrate motor in the device will vibrate in a specific pattern depending on which tacton is there. The user has feels the different segments until they find the right one in a sequence they have remembered and then press an icon at the centre of the circle to enter it.

The second method, SpinLock, gives users a circular wheel that works like the dial of an old-fashioned combination safe – but instead of running their fingers around it to the appropriate number, users spin it until they feel the correct number of clicks in a sequence before running it in the other direction.

Deutsche Börse starts offering co-location clients 10 Gigabits connections

from www.finextra.com:

>>Deutsche Börse AG has been offering trading and market data via dedicated 10 Gigabit/s connections to its clients at the Equinix data centre in Frankfurt since Monday.

...

"Since moving our trading systems to the Equinix data centre, we have been able to further improve the service we offer our clients. The new high-speed access for our co-location service means they can take advantage of the very latest technology," said Matthias Kluber, Executive Vice President and Head of Networks and Infrastructure at Deutsche Börse. "The lower latency will further increase liquidity in our markets and the new technology will also create capacity for further growth."

ISE- Exegy ticker plant

from www.waterstechnology.com:

>>SE has installed the Exegy ticker plant at its primary datacenter in Equinix's NY4 facility in Secaucus, NJ, as well as its disaster recovery datacenter

Equinix Data Center 6 (DC6)

from www.henselphelps.com:

>>The 148,700 SF Equinix Data Center 6 Project (DC6) includes 59,400 SF of collocation area on the secure Ashburn campus. Built in a mere 8 months, this 15 MW, critical load, mission-critical data center was constructed to Tier III requirements.