inContact Selects Platform Equinix to Extend its Cloud-based Call Center Solutions

inContact deploys in Equinix IBX data centers in Frankfurt and Munich to expand its high-speed European infrastructure

London – December 15, 2011 – Equinix, Inc. (Nasdaq: EQIX), a provider of global data center services, today announced that award-winning global call center service provider inContact has chosen to expand its offering in Europe with Platform Equinix™. United States-based inContact will service its fast-growing EMEA customer base through Equinix’s global footprint and the high density and low-latency networks available in its International Business Exchange (IBX) data centers.

inContact will deploy identical implementations in Equinix’s Frankfurt and Munich IBX data centers that thereby exceed the levels of availability and resilience required by customers. The move follows a recently announced global distribution agreement between inContact and unified communications leader Siemens Enterprise Communications, which meant inContact needed to expand rapidly in Europe with no impact to performance. To support this growth, inContact needed a data center partner able to provide infrastructure throughout Europe capable of enabling high application performance, while scaling with inContact as it expands into new global markets.

“In Equinix, we have a trusted data centre partner with best-in-class, resilient data centre facilities and strategic geographical reach in EMEA, which enables us to deliver the highest quality of on-demand services to our European customers via the cloud,” said Mike Perry, inContact VP of International Operations, “Platform Equinix provides us with a strong foundation from which we can deliver our services and ensure customer satisfaction, as well as an exceptional ecosystem of potential customers and partners to enable further growth. We look forward to a productive and profitable long-term relationship with Equinix, as we continue to expand globally.”

“Organisations are increasingly looking to the cloud for business-critical infrastructure platforms and software applications, and cloud-based contact center solutions are one of the fastest growing areas,” said Dick Theunissen, CMO, Equinix EMEA. “The fact that a market leader like inContact selected Equinix for such a latency-sensitive platform is testament to the high application performance and the quality of user experience that can be delivered through the Platform Equinix ecosystem in Europe.”

JSE selects Fixnetix as UK PoP and network provider

from www.automatedtrader.net:

>>The Johannesburg Stock Exchange (JSE) and Fixnetix have announced that the exchange has chosen Fixnetix as the provider of the JSE's point of presence (PoP) in the UK.

Initially, access to the JSE's Equity Market Customer Testing Service and real time data services will be available via the JSE PoP provided by Fixnetix in the Equinix datacentre, LD4, in Slough. The UK PoP will be extended to include trading of JSE equities and this agreement could be expanded to include access to other JSE markets.

Haptic code entry to replace PIN codes at ATMs?

from www.ubergizmo.com:

>>The first approach, called PhoneLock, features alphanumeric icons on a smartphone touchscreen are replaced with a set of up to 10 different tactile cues known as tactons. The tactons are placed in a circular grid that is divided into several radial segments so that when the user moves their finger over a segment the vibrate motor in the device will vibrate in a specific pattern depending on which tacton is there. The user has feels the different segments until they find the right one in a sequence they have remembered and then press an icon at the centre of the circle to enter it.

The second method, SpinLock, gives users a circular wheel that works like the dial of an old-fashioned combination safe – but instead of running their fingers around it to the appropriate number, users spin it until they feel the correct number of clicks in a sequence before running it in the other direction.

Deutsche Börse starts offering co-location clients 10 Gigabits connections

from www.finextra.com:

>>Deutsche Börse AG has been offering trading and market data via dedicated 10 Gigabit/s connections to its clients at the Equinix data centre in Frankfurt since Monday.

...

"Since moving our trading systems to the Equinix data centre, we have been able to further improve the service we offer our clients. The new high-speed access for our co-location service means they can take advantage of the very latest technology," said Matthias Kluber, Executive Vice President and Head of Networks and Infrastructure at Deutsche Börse. "The lower latency will further increase liquidity in our markets and the new technology will also create capacity for further growth."

ISE- Exegy ticker plant

from www.waterstechnology.com:

>>SE has installed the Exegy ticker plant at its primary datacenter in Equinix's NY4 facility in Secaucus, NJ, as well as its disaster recovery datacenter

Equinix Data Center 6 (DC6)

from www.henselphelps.com:

>>The 148,700 SF Equinix Data Center 6 Project (DC6) includes 59,400 SF of collocation area on the secure Ashburn campus. Built in a mere 8 months, this 15 MW, critical load, mission-critical data center was constructed to Tier III requirements.

Jamba Juice on growth, JambaGo

from http://nrn.com:

>>Jamba Inc. chief executive James White said he is ready to grow the Jamba Juice smoothie chain into a global brand — starting with local elementary and secondary schools.

By next week, the 752-unit chain will have opened about 30 pilot locations of a new platform called JambaGo, designed as a licensed outlet that could go into self-service venues. White spoke with Nation’s Restaurant News on Wednesday at an investor conference in Santa Monica, Calif.

Ethernet Executive Council Q&A: Equinix

from www.lightreading.com:

>>Take, for example, our Ashburn campus. There are any number of SaaS providers there. Many use Amazon. Previously, you uploaded content to the Internet and had to pay an ISP even though you were physically in the same location as Amazon. A large number of Amazon customers were perfectly comfortable with the idea of having certain assets in the cloud, but they did not want to use the Internet for uploads and downloads. They were looking for a direct connection that bypasses the Internet.

Lithium Technologies Earns ISO Certification for Pure Software-as-a-Service Social Business Solution

P/R:

EMERYVILLE, Calif. & LONDON, Dec 05, 2011 (BUSINESS WIRE) -- Lithium Technologies, the leader in Social Customer Solutions, today announced that it has earned International Organization for Standardization (ISO) certification for information security, further affirming its rigorous adherence to security best practices in all phases of product development and customer deployment of its social business software for customers worldwide.

With its pure software-as-a-service delivery model, Lithium provides customers worldwide with new features and enhancements monthly without lengthy upgrade cycles or service disruption. ISO certification gives Lithium customers even more assurance that they are partnering with the leading social business software provider.

"It's clear that not all SaaS providers are created equal and some fail to live up to the stringent requirements for privacy, security and performance that today's global brands require," said Lithium Chief Information Officer Misha Logvinov.

"It is imperative for brands to engage their social customers whenever and wherever they are, and we empower them to do just that -- confidently and securely -- with the agility and flexibility that only a SaaS solution can provide. Clearly, not all social business providers can say this," Logvinov said.

European Datacenter Gives Customers Competitive Edge

Lithium also announced that its state-of-the-art European datacenter is delivering significant performance enhancements, achieving a more than 50% improvement in service delivery to customers in Europe.

Strategically located in Amsterdam for proximity to European customers, Lithium's European datacenter features fully redundant power systems, multiple levels of physical security and network connectivity to the Amsterdam Internet Exchange (AMS-IX) and numerous other providers.

The datacenter, which is managed by Equinix, has been in operation since late 2010 and currently runs the Lithium Social Customer Suite for more than 25 regional enterprises -- including some of the largest global brands such as Symantec.

"We have seen our customer engagement metrics skyrocket since deploying Lithium's social community platform out of the Amsterdam datacenter," said Tony Weiss, Symantec Corp.'s Norton Forums Global Community Manager. "Our security and privacy protocols have been easily met and, more importantly, our customer support costs have come down."

Chris Sharp, General Manager, Content and Digital Media, for Equinix said: "Within the Equinix ecosystem of over 4,000 different digitally-driven businesses, Lithium is able to leverage the interconnection capabilities within to connect its customers to more than 475 content and digital media providers, including the top five social networks. This gives Lithium -- and their customers - a huge advantage over the competition."

Rigorous Data Security

Lithium's certification on the ISO/International Electrotechnical Commission (IEC) 27001:2005 for information security management is further evidence of its rigorous adherence to best practices for ensuring customer data security and privacy. Lithium institutes multiple layers of security at the application, network, host and physical levels. Its datacenters -- including the new Amsterdam facility -- are equipped with CCTV systems and digital recorders, manned by security guards on a 24x7 basis and require multiple forms of authentication including biometrics to access the facilities.

In addition to the new ISO/IEC 27001:2005 certification, Lithium is also SAS 70 (SSAE 16) certified. The datacenters are independently SAS 70 (SSAE 16) certified, ISO/IEC 27001:2005 certified and PCI DSS section 9 certified. Lithium is also US-EU Safe Harbor and US-Swiss Safe Harbor self-certified and has been awarded TRUSTe's Privacy Seal.

About Lithium Technologies

We help great companies build brand nations for their most engaged customers. With Lithium, clients such as Best Buy, AT&T, Research In Motion Limited (RIM), Univision, and PayPal turn their customers' passion into marketing, product development, sales, and customer service assets. For more information, visit http://www.lithium.com , or connect with us on Twitter, Facebook and our own nation -- the Lithosphere. Lithium is privately held with headquarters in Emeryville, California.

Equinix plotting massive Ashburn data complex

from www.bizjournals.com:

>>Equinix of Foster City, Calif., has applied to Loudoun County to expand its network of nine existing data facilities. It wants to develop an 87-acre site by Gloucester and Loudoun County parkways to make room for up to 1.1 million square feet of data center and office space, according to Loudoun County public documents.

Robotics may impact future surgery

from www.jhunewsletter.com:

>>In a new paper published online last month in The International Journal of Medical Robotics and Computer Assisted Surgery, a system is presented for minimally invasive surgery performed with Haptic feedback and visual feedback aids for surgeons. Haptics refers to the sense of touch, specifically the perception of objects as such. In the new work, the case of prostate cancer is examined, due to rising concerns over the effectiveness of robot assisted surgery for this application.

The paper was written jointly by researchers at Hopkins and Robotics and ElectroMechanical Systems, Intelligent Automation, Inc., located in Rockville, MD.

Cable&Wireless Worldwide Leverages Platform Equinix to Expand into Hong Kong and Tokyo

Strengthens its global network infrastructure for enterprise customers in Asia

HONG KONG, CHINA — December 1, 2011 — Equinix, Inc. (Nasdaq: EQIX), a provider of global data center services, today announced that Cable&Wireless Worldwide has strengthened its market reach to Hong Kong and Tokyo with Platform Equinix ™. By establishing network points-of-presence in Equinix’s Hong Kong and Tokyo International Business Exchange™ (IBX®) data centers, Cable&Wireless Worldwide can now directly offer its network services to multinational corporations in Asia Pacific. C&W Worldwide already leverages Platform Equinix in Chicago, London, New York, Paris, Singapore, Sydney, Washington DC and Zurich.

C&W Worldwide delivers a range of high quality managed voice, data and IP-based services and applications to large enterprises, connecting businesses all over the world. By leveraging Platform Equinix, C&W Worldwide can expand its network coverage for existing customers and access new ones located in Equinix’s data centers. In addition, Equinix’s customer base of multinational enterprises in Hong Kong and Tokyo can now access a full range of services from C&W Worldwide and connect directly to its network for secure and cost-efficient global connectivity.

“As a leader in mission critical communications, we provide our enterprise customers with premium network connectivity and services,” said Mr Gavin Tait, Director, Network Planning and Implementation, Asia, for Cable&Wireless Worldwide. “Extending our relationship with Equinix in Hong Kong and Tokyo represents our continued commitment to expanding our next-generation network capabilities to service multinational companies as they expand and grow their businesses in Asia. Platform Equinix also gives us access to a rich ecosystem of customers, which provides us with immediate opportunities to grow, while continuing to optimise our customers’ experience.”

“Our extensive relationship with Cable&Wireless Worldwide is testament to the value of our global platform for enabling network service providers to easily expand their service reach to access new revenue opportunities,” said Andrew Oon, business development director, networks & content, Equinix Asia-Pacific. “Cable&Wireless Worldwide is a valuable addition to our carrier-neutral platform, which offers Equinix customers a broad choice of best-in-class network providers to meet their telecommunications needs.”

EU Claims Breakthrough In Robotic Neurosurgery

from www.rttnews.com:

>>The ROBOCAST project has developed a new type of robot that gives two important advantages to surgeons: 13 degrees (types) of movement, compared to the four available to human hands during minimally invasive surgery, and "haptic feedback" the physical cues which allow surgeons to assess tissue and perceive the amount of force applied during surgery.

The onscreen keyboard has haptic feedback

>>The Note is a multitouch smartphone. It’s very responsive and the navigation, intuitive. The S Pen is also meant to make it stand apart from other smartphones. I don't find myself using it much, though it probably will appeal to others. I also find the S Pen a bit hard to take out from its cocoon. The onscreen keyboard has haptic feedback, which works just fine.

Read more: REVIEW: Nod to Note - Tech - New Straits Times http://www.nst.com.my/life-times/tech/review-nod-to-note-1.11464#ixzz1ezyiBtfI

Samsung says expects to top 2011 smartphone sales target

from Yahoo:

>SEOUL (Reuters) - Samsung Electronics expects to beat its 2011 smartphone sales target thanks to brisk sales of its Galaxy smartphones, a mobile executive said on Monday.

"We are pinning high hopes...on achieving sales higher than our previous plan," the executive said at a press conference, without disclosing its expected sales figure.

DealHub introduces proximity hosting for eFX

DealHub (Option Computers Ltd) announced today that its ultra-low latency eFX trading solutions are now available as hosted services at Equinix datacentres in London and New York, co-located with key FX Market participants.

DealHub is already hosting live trading services for a number of customers in London, with further eCommerce solutions due to be launched in New York for both Tier 1 and regional banks in the coming weeks.

"For our customers, speed equals profit and their agility is critical to winning new business," said Peter Kriskinans, CEO, Dealhub. "We can now offer our full suite of ultra-low latency, flexible trading capabilities in a fast-to-market, fully hosted solution that rivals the very best bespoke tier one services. This is an incredibly exciting opportunity for ambitious organisations to level the playing field with their larger competitors - with minimal integration required and no up-front capital cost."

DealHub services are hosted in Equinix's LD4 (London) and NY4 (New York) datacentres, co-located with many of the FX industry's leading participants and execution venues. Direct cross-connects from these participants and venues to DealHub services guarantee the fastest possible pricing and execution. DealHub's dedicated high-speed London to New York connection minimises inter-region latency and committed plans to replicate services in Asia will ensure global, ultra-high speed connectivity for all Dealhub customers.

Reliability and security are key concerns for banks looking at hosted solutions; Dealhub's live-live redundancy in each datacentre and inter-region disaster recovery, coupled with Equinix's best-in-class data centre services, ensure that customers can host their mission-critical trading systems with absolute confidence.

The investment in high performance hosting facilities also enables DealHub to offer its full range of pre and post trade services in a fully managed environment. This includes market leading straight-through-processing and archive services, as well as real-time business intelligence. Given the current focus on preparing for new regulations in 2012, DealHub is seeing strong demand for its regulatory reporting solutions, offerioffering smart routing to CCPs and SDRs via a single connection to the hosted environment.

Wells Fargo Starts Equinix (EQIX) at Outperform

from www.streetinsider.com:

>Wells Fargo initiates coverage on Equinix with an Outperform. PT range $123-$131.

Wells analyst says, "In our opinion, the network-neutral data center space represents a safe, derivative play on the continued growth of IP and Internet traffic. Near term, we think retail pricing is relatively stable and that demand trends remain strong. As a result, we think EQIX has the potential to exceed EBITDA estimates in 2012. Additionally, expansion initiatives and its continued ability to scale margins could provide a catalyst to EQIX shares longer term. Lastly, the potential to reallocate cash to shareholders and achieve positive FCF in 2013 should create an opportunity for multiple expansion. Introducing 2011E EBITDA/share est of $15.14 and 2012E of $17.54."

Equinix Is Preferred Choice For Sanofi’s Data Center Operations In Asia-Pacific

Sanofi now able to deliver business critical applications and drive higher levels of collaboration and service

Singapore — November 22, 2011 — Equinix, Inc. (Nasdaq: EQIX), a provider of global data center services, today announced that Sanofi, a global and diversified healthcare leader, has joined Platform Equinix™, consolidating its data center operations in Asia-Pacific from six data centers into just one. Sanofi will deploy its most critical applications from Equinix’s International Business Exchange™ (IBX®) data center, supporting business operations from a private cloud to provide a stable operating environment with higher levels of collaboration and performance.

Equinix in Asia-Pacific was selected for its secure, high-connectivity, high-availability and power-dense data center environment. The 10GB dark fiber connectivity and high power density of up to 8kVA allows Sanofi to deploy a full range of software and business critical applications to its offices from a single location within Asia-Pacific. The ability to provide employees with fast access to Enterprise Resource Planning (ERP), email servers and financial applications has given Sanofi the technological boost needed to drive a consistent level of service to customers and partners within the region and across the globe.

Charles Guiocheau, head of APAC-J Regional Service Delivery at Sanofi, said, “Our business strategy to consolidate operations within a two-month timeframe meant that we had very specific requirements for power, connectivity, security and availability. Equinix was the only provider in Asia-Pacific that could meet our stringent requirements. The team’s willingness and flexibility made it extremely easy for us to start operations in the short timeframe. The high level of connectivity provided in Equinix’s IBX data centers was a key reason behind our choice of provider. This allowed our servers in Asia-Pacific to connect to other global Sanofi servers, providing the option for increased business flexibility and on-demand scalability when required.”

“We are pleased to have Sanofi join Platform Equinix and help the company to accelerate business collaboration while maintaining a competitive edge in the healthcare industry. This clearly demonstrates our capabilities to provide a high level of professional service and connectivity to customers across a wide range of industry verticals,” said Samuel Lee, president, Equinix Asia-Pacific. “Sanofi can further benefit with access to Equinix Marketplace, which allows businesses to create custom profiles, search for and discover new service providers and partners. Buyers like Sanofi can reduce time-to-market when integrating with new partners and distributing healthcare solutions, further cutting costs while improving the performance and efficiency of their digital supply chains.”

Equinix has 11 data centers across five key markets in Asia Pacific, including Singapore, Hong Kong, Tokyo, Sydney and Shanghai. The company services more than 880 customers in the region, including enterprise customers such as Kodak, IKEA, Polycom and Nokia.

http://www.equinix.com/company/news-and-events/press-releases/Equinix-Is-Preferred-Choice-For-Sanofi-Data-Center-Operations-In-Asia-Pacific/

Oppenheimer (OPY) Analysts Raise Equinix (EQIX) EPS Estimates

from http://localizedusa.com:

>>Equities research analysts at Oppenheimer (NYSE: OPY) raised their earnings per share (EPS) estimates on shares of Equinix (NASDAQ: EQIX) in a research note issued to investors on Friday. They currently have a “market perform” rating on the company’s shares.

Cell phones soon will produce more-nuanced vibrations

from CNN:

>>Cell-phone addicts can be so attuned to their digital companions that they are able to feel the difference between a short vibration –signaling, say, a text message - and a longer one for a phone call.

Starting next year, they will have a new class of vibrations to get familiar with.

Apple, for example, began letting iPhone users with the latest version of its software assign customized vibrations to different contacts.

Other smartphone makers are preparing to deploy the latest hardware technology from Immersion, a San Jose, California, company that researches and licenses electronic vibration tools, company vice-president Dennis Sheehan said in an interview at a conference here.