Ooma, data center blame each other over outage

from bizjournals:

>>Officials at Ooma Inc., the Palo Alto-based Internet phone service provider, and a data center operator in Atlanta, Ga., were pointing fingers at each other Tuesday over who was at fault for Ooma’s system outage Monday.

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But Internap Network Services Corp. spokeswoman Debra Forrester initially said Tuesday that the problem was not at Internap.

“There’s no way around this. We’ve got a customer that wants to blame Internap for this outage,” Forrester said in a voice message. “We did not have a network outage. No other customers experienced a network outage.”

Ooma Chief Marketing Officer Rich Buchanan, vacationing in Mexico, reacted hotly via email.

“We have the network logs to show that their service was not performing to specification, and that subsequently caused our network outage. It’s unfortunate that a network provider with the reputation that Internap has would stoop to such levels to avoid responsibility,” Buchanan said.

While Forrester said initially that Ooma engineers “have admitted the loss was not Internap’s fault and probably lies somewhere within their own network,” she later sought to retract that statement after Buchanan complained to Internap executives.

Nevertheless, Forrester maintained that Internap had no customer outages Monday and that the company was continuing to investigate Ooma’s incident.

“We will either find out it was indeed our problem, or they will find out it was them,” she said.