Ooma's service provider denies a role in outage

from betanews.com:

>>During yesterday afternoon's complete service outage at private VoIP service provider Ooma, along with the simultaneous hold-up of e-mail delivery for some BlackBerry customers, the provider's chief marketing officer, Rich Buchanan, told both customers and reporters through his Twitter feed that Internap, a data co-location services provider, was to blame. But in a statement to Betanews this afternoon, an Internap spokesperson denied any kind of service problem on its side of the network, adding that Ooma's engineers actually admitted the problem was theirs.

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"Our NOC personnel determined that there was nothing happening within our network and that it probably was a problem after the hand-off was made from Internap to the Ooma network itself," the spokesperson continued. "The Ooma personnel are still investigating. The problem, according to the Ooma engineers cleared itself up. However the packet loss they were experiencing during the approximate 90 minutes they were having issues, likely caused dropped calls to their customers (as VoIP is very sensitive to packet loss)."

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But Internap's spokesperson denied that any service ticket was opened with any other customer yesterday besides Ooma.