Thursday, December 15, 2011

inContact Selects Platform Equinix to Extend its Cloud-based Call Center Solutions

inContact deploys in Equinix IBX data centers in Frankfurt and Munich to expand its high-speed European infrastructure

London December 15, 2011 Equinix, Inc. (Nasdaq: EQIX), a provider of global data center services, today announced that award-winning global call center service provider inContact has chosen to expand its offering in Europe with Platform Equinix™. United States-based inContact will service its fast-growing EMEA customer base through Equinix’s global footprint and the high density and low-latency networks available in its International Business Exchange (IBX) data centers.

inContact will deploy identical implementations in Equinix’s Frankfurt and Munich IBX data centers that thereby exceed the levels of availability and resilience required by customers. The move follows a recently announced global distribution agreement between inContact and unified communications leader Siemens Enterprise Communications, which meant inContact needed to expand rapidly in Europe with no impact to performance. To support this growth, inContact needed a data center partner able to provide infrastructure throughout Europe capable of enabling high application performance, while scaling with inContact as it expands into new global markets.

“In Equinix, we have a trusted data centre partner with best-in-class, resilient data centre facilities and strategic geographical reach in EMEA, which enables us to deliver the highest quality of on-demand services to our European customers via the cloud,” said Mike Perry, inContact VP of International Operations, “Platform Equinix provides us with a strong foundation from which we can deliver our services and ensure customer satisfaction, as well as an exceptional ecosystem of potential customers and partners to enable further growth. We look forward to a productive and profitable long-term relationship with Equinix, as we continue to expand globally.”

“Organisations are increasingly looking to the cloud for business-critical infrastructure platforms and software applications, and cloud-based contact center solutions are one of the fastest growing areas,” said Dick Theunissen, CMO, Equinix EMEA. “The fact that a market leader like inContact selected Equinix for such a latency-sensitive platform is testament to the high application performance and the quality of user experience that can be delivered through the Platform Equinix ecosystem in Europe.”

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